Terms of Use

Introduction
These General Conditions of Sale (GCS) govern the terms of any sale made online on the Moroccanbeauty.mu website.
It is strongly recommended to read them carefully, as they may change periodically. By visiting the moroccanbeauty.mu website, you automatically accept these T&Cs.
You must be of legal age to register on the Moroccan Beauty Lounge website. By placing an order on this site, you irrevocably consent to these conditions.

Legal Information
Moroccan Beauty Lounge, a brand of natural cosmetics marketed by the publishing director Mrs. Hind Aboud in Mauritius, is hereinafter referred to as the “Seller”.
Moroccan Beauty Lounge Products
The products available on the moroccanbeauty.mu website are sold within the limits of available stocks. In the event of a stock shortage, the product(s) will be displayed as "Out of stock". However, visitors can sign up to be informed of restocking by email.
Selling price
The sales prices of the products are indicated including all taxes (TTC). Please note that Moroccan Beauty Lounge reserves the right to modify the prices at any time.
Delivery costs are not included in the prices displayed and are calculated separately when confirming the order.

Orders
The customer is responsible for the information provided when placing an order, including the delivery address and contact details.
The Seller cannot be held responsible for data entry errors or incorrect postal addresses provided by the customer. Return costs will be borne by the customer in the event of an error.

Validation of the Order
Once the order is placed, the customer will receive a confirmation email or SMS.
Any unpaid order will not be considered or shipped. Once payment is confirmed, the Seller will ship the order within a maximum of 24 to 48 hours.

Payment
Credit card information is not required to make a purchase on the site.
Please note that Moroccan Beauty Lounge never asks for your banking details, including your credit card number, either by email or by phone.
Payment can be made by bank transfer following the instructions on the website or using the information provided in the order confirmation email or SMS.

The available payment methods are:

• Bank transfer
• MCB Mobile Juice Pay.
• Cash on delivery is not available as the products are shipped by Mauritius Post to your home address.

Protection of Personal Data
The personal information collected is necessary for processing orders and is treated confidentially.
You can consult our "Legal Notices" page for more information. When placing an order on the site, the customer can also choose to create a customer account, which allows him to access his personal information, to correct it and to oppose its use for prospecting purposes.
Delivery Conditions
Moroccan Beauty Lounge uses the Mauritius Postal Service to make the delivery. Once an order is validated and paid, the seller does his best to prepare the order for dispatch within the next 24 hours.
Generally, deliveries on the island are also fast. However, in Rodrigues, delivery will depend on flights, which could take up to 48 hours.
It is important to note that deliveries are made on weekdays, as per Mauritius Post terms, from Monday to Friday, excluding public holidays.
Delivery is made to the address provided by the customer when ordering. The customer has the option of indicating a billing address different from the delivery address.
The delivery times mentioned on the site are indicative and may be delayed due to the Mauritius Post Office. Any delay in delivery independent of the Seller does not give rise to damages or cancellation of the order.
In case of absence of the recipient (customer), the postal agent will leave a BR (Receipt Note) in the mailbox, informing the customer to collect their parcel from the nearest post office.
If the package is waiting at the post office, the Seller cannot be held responsible, provided that the Post Office confirms that the package has been delivered to the correct address and has been registered in its register or that it is missing.
Losses and Claims
In case of loss, damage, missing product or damaged packaging, please contact the seller by phone at +230 5499 9903 or by email at contact@moroccanbeauty.mu within 24 hours of the delivery date.
The Seller may also ask to send a photo via WhatsApp in case of damage to the packaging, in order to be able to follow up the matter with the post office.
Delivery Error
Any complaint regarding a delivery error or non-conformity of the products delivered must be made by telephone within 24 hours of the delivery date at +230 5499 9903 or by e-mail at contact@moroccanbeauty.mu.
In the event of an accepted claim, the Seller will provide instructions for the return or exchange of the product concerned.
In the event that the customer received an incorrect product upon shipment and the product is no longer in stock, the customer can choose to wait for restocking or a refund will be initiated.
If the product is available, Moroccan Beauty Lounge will make an exchange once the incorrect product arrives at the warehouse in its original packaging.
Responsibility
The Seller's liability is limited to the cases provided for by law. The Seller cannot be held liable for direct, indirect, consequential or resulting damages from the use of the site.
In the event of a delay in delivery attributable to the Seller, the compensation due to the customer is limited to the price of transport and the product.
Force Majeure
The Seller cannot be held responsible in the event of force majeure, such as pandemics, conflicts, riots, accidents, fires, floods, natural disasters, material shortages, tool failures, changes in the legislative or regulatory framework, or any other cause beyond its control.
Right of Withdrawal
In accordance with the Consumer Protection Act, the customer has a right of withdrawal.
The withdrawal period is 7 days from receipt of the product, except in the case of the supply of personalized or perishable goods, the supply of services whose execution has begun with the consumer's agreement, or other exceptions provided for by law.
For the withdrawal request to be validated by Moroccan Beauty Lounge, the product(s) must be returned to the address below, respecting the following terms: The product must be in good condition, in its original packaging and unused.
Return costs are the responsibility of the customer, as stipulated in the consumer protection article. Once the product arrives at the warehouse and after inspection, Moroccan Beauty Lounge will contact the customer to proceed with the refund.
Intellectual Property
All content on the moroccanbeauty.mu website is the property of the Seller and is protected by intellectual property and copyright laws. Any unauthorized use of the content is strictly prohibited.

Seller's Legal Information
Brand Name: Moroccan Beauty Lounge
Company number: I23003949
Head office: Chemin vingt pieds Grand-Baie, Mauritius
Phone: +230 5499 9903
Email: contact@moroccanbeauty.mu